• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP ENVY m6-1205dx Notebook PC

keyboard will not work with battery in place. battery is charged. driver is up to date. will work with usb keyboard. works fine with a/c power but battery out.

1 REPLY 1
HP Recommended

@tommylee2 

 

The specs of your machine is

 

        https://support.hp.com/au-en/document/c03610937

 

It is around 6-8 years old. It's time to buy a new battery part # 671731-001 which is an old type battery (replace in 1 minute). HP Parts Store no longer supply that part, you can search online including eBay.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.