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‎07-31-2024 10:21 AM

HP Recommended
Product: m6-w103dx
Operating System: Microsoft Windows 11

My keyboard and mouse work in Bios.  System Diagnosis says everything passes perfectly.  I boot into windows and the keyboard stops working.  I have to plug in an external mouse and keyboard to do anything.  I have deleted and allowed Windows to reinstall the HID devices; it did not fix it.   I have opened the case, verified the cables are firmly in place, and reclosed.  This device is a 360 with tablet mode, so I'm thinking a sensor or something is wrong.  Where is the sensor, or what else might be the issue?

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1 REPLY 1

‎07-31-2024 12:10 PM

HP Recommended

This is likely to be a Windows 11 compatibility issue. 

 

Your laptop is not support for Windows 11 by HP.

 

That means that not everything will work as expected with Windows 11 installed.

 

Unfortunately, I have been unable to find the Intel Integrated Sensor Solution Driver that is for your laptop model. The lack of an updated driver is probably  the most likely culprit.

 

 


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