LEONluc15 Honor Student
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microsoft hooked up to my notebook NOW ALMOST ALL PROGRAMS GONE

Envy m7-k211dx
Microsoft Windows 10 (64-bit)

my defender said other spyware on my computer so it wouldnt stay running ... well 4 days 4 tecks, last one level 2 ??

first downloaded new windows 10 next day didnt call back as said would then next teck said alot of my programs where the problem, some i had paid for , was supost to keep it clean they said was a scam !! OK I BELEAVED THEM then still didnt work last person ":LEVEL 2 EXPERT" SAYS HE CAN FIX BY I THINK HE SAID FACTORY RESET !!! I said ill lose everything said no well i now have 7 programs on my "uninstall list " I THINK THERE WAS LIKE 30 no longer says BEATS AUDIO,NVIDIA GRAPH.ECT...ECT.. am i wrong or has he F"ED MY COMPUTER ???  HELP PLEASE

 

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microsoft hooked up to my notebook NOW ALMOST ALL PROGRAMS GONE

 

@LEONluc15

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

I hope you have a good day,
Regards,

 

Riddle_Decipher
I am an HP Employee

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