middle keyboard keys no longer work.

[Lasko29]

My notebook is only 3 years old and already has problems. The middle keys of the keyboard do not work. I tried to enter the bios to try to solve the problem by resetting but it asks me for the password that I don't know. I am very disappointed with HP.

[Echo_Lake]

@Lasko29
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried with an external Keyboard?

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

1. Download the latest version of HP PC Hardware Diagnostics.

2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

   

3. Click Component Tests, click Input Devices and then select the Keyboard Test.

   

4. Click Run once to begin the test.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Lasko29]

I have already tried but it doesn't work. I wanted to enter the bios but it asks me for a password that I don't have. I never set bios passwords. PC bought new at "Mediaworld" store in Italy.

[Echo_Lake]

@Lasko29

Thank you for posting back. 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.