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HP ENVY x360 Convertible Laptop PC 13m-bd1000 (460Q3AV)
Microsoft Windows 11

Hello,

 

I am trying to reinstall windows 11 from USB on my HP envy x360 by booting from a USB.  When I get to the target drive step of the sequence I it asks for a driver for the disk drive which is not included in the install media currently.  I have seen in other support posts such as this one:  https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/I-can-t-find-any-driver-for-my... that for 11th gen intel processor laptops these drivers are not available on the hp drivers download page but there is an ftp server where some drivers can be obtained but they appear to be very specific to that model number and windows version. Could someone post the link to the ftp folder with the link for my model and OS (Win 11), if available?  Thanks very much.

2 REPLIES 2
HP Recommended

Curious as my HP Pavilion comes with the same NVMe drive.  It uses the generic Microsoft driver with the Intel RST controller.  There is no Samsung driver for this NVMe.

HP Recommended

Hi, @donquixiote 

 

Since your notebook as an Intel 11th gen core processor, there is a special process needed to install W10 on notebooks with the new Intel 11th gen core processors...

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111776.exe

 

There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

You will probably have the same issue.  Download and install the free 7-zip file utility from the link below.

 

The 2nd file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to:  and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.

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