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‎04-04-2025 11:34 AM

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3Y5AV)
Operating System: Microsoft Windows 10 (64-bit)

mouse touch pad not working

1 REPLY 1

‎04-06-2025 06:40 AM

HP Recommended

@hi571, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your Mouse and Touch Pad Issues on HP 15-dw3000! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If you are experiencing slow or unresponsive mouse and touch pad behavior on your HP Laptop PC 15-dw3000, it is recommended to update the BIOS and graphics drivers to resolve the issue.

Steps to Resolve the Issue:

Update the BIOS:

Update the Graphics Driver:

Hope this helps!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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