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jconik
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Message 1 of 2
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mousepad not working and detected

HP Recommended
HP 15S-DU1014TU
Microsoft Windows 10 (64-bit)

Product: HP 15 Notebook PC Operating System: Microsoft Windows 10 (64-Bit) Good evening. I have a problem with my HP 15 Notebook PC touchpad. It stopped working, I already tried to restart the device and going to device manage into the control panel. Under the voice mice the touchpad does not appear anymore (I m not sure it was there before, I ve never checked, but I guess it was). Any solution? Thanks already

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@jconik

 

I reviewed your post and I understand you are facing issues with the touchpad on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you download and install the touchpad driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111676.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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