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‎09-09-2020 02:37 AM - edited ‎09-09-2020 02:38 AM

HP Recommended
Product: HP Spectre x360 - 13 - aw0063nb
Operating System: Microsoft Windows 10 (64-bit)

IMG_20200821_162459.jpgas you can see in the picture; my laptop has a distinct wear pattern after only a couple months of use. I first noticed these scratches only one month into using the device. When you map these scratches to the keyboard, you can see that it's the part above the trackpad and 2 places just next to it that are the culprits. Because i have taken good care of my laptop since day 1, i think this might be a design flaw, any others with the same problem? (i've already contacted hp support and they're investigating the matter, however more people having the same problem would support my theory)

48 people had the same question
7 REPLIES 7

‎09-11-2020 11:49 AM

HP Recommended

@Wardv

Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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‎10-06-2020 02:56 PM

HP Recommended

I have the same issue with my new Spectre x360.  Just noticed this issue after less than 5 months of use.  This is a design flaw as I have babied this system and still have this issue.  

5 people found this reply helpful
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‎10-07-2020 02:06 PM

HP Recommended

@geomanL

Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

1 person found this reply helpful
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‎10-20-2020 12:36 AM

HP Recommended

Got exactly the same issue with the screen scratched by the computer body -- when closed. Any luck with the support?

1 person found this reply helpful
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‎10-20-2020 12:50 AM

HP Recommended

yes, i already got my screen replaced for free. I'm not sure if this will have fixed the underlying problem but HP is still investigating the matter

3 people found this reply helpful
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‎10-20-2020 10:16 AM

HP Recommended

Working with support, but they have responded quickly and my system is getting shipped in soon to for evaluation and repairs.  I plan to put a screen protector if my screen is replaced and maybe some gel dots on body to keep screen away from body when closed.

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‎10-27-2020 04:50 AM

HP Recommended

Thanks a lot for the prompt reply, I will get in touch with the support and hopefully they do the same for me too.

 

1 person found this reply helpful
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