my HP USB-C TRAVEL DOCK stopped working after BIOS update

[kenmchan]

I have a HP Spectre x360 Convertible 15-ch0xx laptop and a HP USB-C TRAVEL DOCK . I recently updated the laptop BIOS to the latest version and the HP USB-C TRAVEL DOCK stopped working.

I would be very grateful for any suggestions on how I can get it working again.

Thanks in advance.

[The_Fossette]

@kenmchan,

I reviewed your post and I understand that the docking station is not working after the BIOS update.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[kenmchan]

Thank you for your reply. I have a problem communicating in that I suffer from ALS and I am located in a hospice in Japan. I cannot talk because I am on a respirator so my only means of communication is by email. HP does not provide email support so this community is my last resort. 

Can you please connect me to a support person who can help me by email or just pass the information on to me.

It is important that I get the travel dock working so any help would appreciated.

[The_Fossette · Accepted solution]

@kenmchan,

I will go ahead and escalate your case to the concerned team within HP in your region.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

Cheers!

[kenmchan]

Thank you for your kind response.

I will reply to the private email an await further communications.

Many thanks

[kenmchan]

I received advice from the HP support team and my problem was fixed.

For the benefit of the community i have listed the steps for the fix here.

●EC Reset

1. Power off the PC
2. Remove power plug
3. Remove all of the peripheral devices
4. Hold the power button pressed 10 Sec

●BIOS Reset

1. Connect power plug
2. Type the <ESC> repeatedly after press power button
3. press <F10> after start-up menu displayed
4. press <F9> , <Load set up defaults?>  ⇒Press <Enter> with <YES> selected
5. Press <F10>, <Exit saving changes?>  ⇒Press <Enter> with <YES> selected.

I hope this information will be useful for someone who has a similar problem.

Thank you for all your kind help.