my HP omen will not charge while the computer is on

[lilashh13]

my hp omen will not charge while the computer is turned on. the only way it will charge is if the computer is off. if i plug in the ac adapter while its on, for a second it says "plugged in, available" and then it goes right back to saying its not plugged in. I have tried to run the HP diagnostics test on both the battery and the ac adapter, but for the battery, the answer i got was :

logic state : No AC power

Charge state : NOT AVAILABLE (yes it said that in caps)

Please connect the AC adapter that you wish to test.

Retest using the Battery check

and then when i try to test the AC adapter when its plugged in, during the test i get :

Before running the AC adapter test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter

when that is finished, i get :

FAILURE ID : Q4NFX1-97CB8N-MFPW3G-C1AX13 - RESULT - FAILURE

i have tried uninstalling and reinstalling the drivers, that hasnt worked. i have tried reformatting the computer completely, that also hasnt worked. i am at my witts end here. please someone help me!!!! 

[ub6424]

Hello @lilashh13

Sorry to hear that you are having problems ... I would like to help you.

The failure id indicates -> AC Adapter Error

Possible causes:

(1) AC Adapter defective

(2) AC Adapter jack defective/broken

HP warranty valid -> Contact HP Support for service repair

HP warranty expired:

You should have it serviced by a professional notebook (chip level) repair store.

Good luck