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Honor Student
Posts: 4
Member Since: ‎07-10-2016
Message 1 of 7 (230 Views)
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my hp advanced system diagnostic battery test report this msg FAILURE ID:0LPXKW-5QW860-QFPH5A-C0BW03

Product Name: HP 2760p
Operating System: Microsoft Windows 10 (64-bit)

my hp advanced system diagnostic battery test report this msg

FAILURE ID:0LPXKW-5QW860-QFPH5A-C0BW03

PRODUCT ID: XX049AV#ABD

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Re: my hp advanced system diagnostic battery test report this msg FAILURE ID:0LPXKW-5QW860-QFPH5A-C0

I think you can assume it was not sold with a new battery so needs one now. 

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Provost
Posts: 35,385
Member Since: ‎11-12-2008
Message 2 of 7 (224 Views)

Re: my hp advanced system diagnostic battery test report this msg FAILURE ID:0LPXKW-5QW860-QFPH5A-C0

[ Edited ]

Has the battery been giving you trouble? Failure Code means the hardware needs replacement. 

 

Elitebook 2760p. If the battery is original you have gotten good use out if it. 

Honor Student
Posts: 4
Member Since: ‎07-10-2016
Message 3 of 7 (212 Views)

Re: my hp advanced system diagnostic battery test report this msg FAILURE ID:0LPXKW-5QW860-QFPH5A-C0

Thank you for your answer.

The windows 10 in battery utility shows "0% available(plugged in, not charging)".

In your answer you mean that I have to replace my battery?

Provost
Posts: 35,385
Member Since: ‎11-12-2008
Message 4 of 7 (204 Views)

Re: my hp advanced system diagnostic battery test report this msg FAILURE ID:0LPXKW-5QW860-QFPH5A-C0

Yes that is what I am saying. Is it the original battery?

Honor Student
Posts: 4
Member Since: ‎07-10-2016
Message 5 of 7 (199 Views)

Re: my hp advanced system diagnostic battery test report this msg FAILURE ID:0LPXKW-5QW860-QFPH5A-C0

I don't know it because I bought this computer from ebay as second-hand computer.

Provost
Posts: 35,385
Member Since: ‎11-12-2008
Message 6 of 7 (197 Views)

Re: my hp advanced system diagnostic battery test report this msg FAILURE ID:0LPXKW-5QW860-QFPH5A-C0

I think you can assume it was not sold with a new battery so needs one now. 

Honor Student
Posts: 4
Member Since: ‎07-10-2016
Message 7 of 7 (191 Views)

Re: my hp advanced system diagnostic battery test report this msg FAILURE ID:0LPXKW-5QW860-QFPH5A-C0

Thank you, I will buy a new battery.

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