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- Re: my laptop says battery faulty
Create an account on the HP Community to personalize your profile and ask a question
12-27-2021 04:38 PM
Turned on my laptop & it came up 'check battery status'.
Did a battery check & got "battery check =weak, not available, battery check result cancelled.
Keep testing but get zero results.
Hope someone can help.
Solved! Go to Solution.
Accepted Solutions
12-30-2021 10:24 AM
Hi@Cruzzer,
Welcome to the HP Support Community.
Apologies for all the inconvenience
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue, and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now,
As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
12-30-2021 10:24 AM
Hi@Cruzzer,
Welcome to the HP Support Community.
Apologies for all the inconvenience
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue, and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now,
As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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