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‎09-05-2022 03:09 AM

HP Recommended
Product: HP Pavilion - 15-cc166tx
Operating System: Microsoft Windows 11
Product: HP Pavilion Notebook – 15-cc166tx
Operating System: Microsoft Windows 11

Product : HP Pavilion Notebook – 15-cc166tx
Operating System : Windows 11
Brief summary:  battery replace error in hp hardware diagnostic check
Problem :  In component test my laptop failing battery test and power test even after using new battery .   


I ran the Hardware diagnostic test and I got the following error: 

Test: Component test ( Power source test) 
Battery Check: Primary - Replace (40)
Primary : Logic State - Bad Cell (40)
Charge State - Not Available
Failure ID : PW7BPT-AGFB7P-MFPW3G-C0EW03

Test : Component test (AC Adapter) 
AC Adapter Test :  PASSED

 

Test : Component test (Power) 
Power Test :  FAILED
Failure ID: PW7BPT-AGFB7P-MFPW3G-C0EW03

my laptop showed error in battery and power test during hp hardware diagnostic's component test.  so I installed a brand new battery and followed the calibration process. After calibration when I run hardware diagnostic test, it still showing replace battery and bad cell error.

I am now completely clueless about what the failure ID says. It is cryptic to me.
 Could someone explain what that failure IDs mean? 

I am extremely grateful to you!
Thanks in advance!

Category:
12 REPLIES 12

‎09-05-2022 03:13 AM

HP Recommended

Hello @vikas-dhanda1

 

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1662369192749.png

 

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Shutdown notebook

(8) Test your <battery> Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(9) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
Was this reply helpful? Yes No

‎09-05-2022 04:19 AM - edited ‎09-05-2022 04:27 AM

HP Recommended

.@Ub6424 I tried the steps but still, its showing the same error

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‎09-05-2022 10:04 AM - edited ‎09-05-2022 10:05 AM

HP Recommended

Hello @vikas-dhanda1 

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Please report your results

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‎09-05-2022 10:13 AM

HP Recommended

hello .@Ub6424

 the details are as follow

OS Name- microsoft windows 11 single language

Version- 10.0.22000 Build 22000

System Model - Hp Pavillion laptop -15-cc166tx

System SKU  - 3PF51PA#ACJ

BIOS Version/Date- Insyde F.36, 16-08-2021

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‎09-05-2022 10:22 AM

HP Recommended

Hello @vikas-dhanda1 

 

(1) Download and install

HP Consumer Desktop / Notebook PC ME Firmware Update

2021.1.0902 Rev.A33.9 MBSep 2, 2021Download

 

(2) Repeat <calibration> procedure

(3) Please report your results

 

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‎09-05-2022 10:43 AM - last edited on ‎09-05-2022 11:00 AM by Retired

HP Recommended

hello

.@Ub6424 

followed your instructions and installed the firmware but during process under cmd.exe window opens and it shows;-

the system SSID is 83F9 . . .

The system SSID is matching the softpaq ssid . . . 

the system ME firmware version is  11.8.86.3909 LP . . .

the system ME firmware version is same or newer than the softpaq ME  firmware version,skip the firmware update process

 

 

this above process is done and cmd.exe window close down automatically . 

please tell what should I do? 

my laptop also shows error code 502 .  CMOS checksum invalid .

is this battery problem is because of CMOS checksum invalid?

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‎09-05-2022 10:48 AM - edited ‎09-05-2022 10:49 AM

HP Recommended
@vikas-dhanda1 wrote:

...

the system ME firmware version is same or newer than the softpaq ME  firmware version,

...

my laptop also shows error code 502 .  CMOS checksum invalid .

is this battery problem is because of CMOS checksum invalid?

Hello @vikas-dhanda1 

ME firmware version OK.

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‎09-05-2022 10:52 AM - last edited on ‎09-05-2022 11:01 AM by Retired

HP Recommended

.@Ub6424 

what should i do now?

should i follow the calibration process?

or can you tell something about error code 502 while switching on the laptop.

 

for your info, I have already updated the BIOS to latest available version 

regards

 

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‎09-05-2022 10:52 AM

HP Recommended

>Battery Check: Primary - Replace (40)

 

Our options are exhausted. Unfortunately, I cannot help you any further.

 

It could be a technical defect. You should replace the battery!

 

Good luck

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