Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 2
Flag Post

my new laptop is not creating path for external HDD

HP Recommended
Example: HP 250 G7
Microsoft Windows 10 (64-bit)

I cannot find the path to access my external HDD when plugged into my computer, my computer only makes a sound when the HDD is connected or disconnected. Please help !!!

Level 16
Level 16
30,704 30,611 2,796 6,752
Message 2 of 2
Flag Post
HP Recommended


IF the external drive is not showing up in File Manager, that implies a file system issue with it such that Windows is no longer assigning it a drive letter.


In the search area, enter "create and format" (without the quotes) and select the option that is listed.  This will open the Disk Management console.  Scroll down through the list of drives to see if your external drive is listed.  If it is shown then use the option to assign a drive letter.  If that works, you will be able to access the drive.


IF the drive entry say "raw". that means the file system has become trashed and you will have to use third-party commercial drive recovery software to see if you can get the file system restored.  We have no way of assisting in that work.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation