my touch pad is glitching and cutting out, i cant locate the driver to delete and reinstall.

[kimemeny]

the touch pad on the lap top keeps cutting out, its been doing it for a while now but now it has almost completly cut out. i troubleshooted in settings and restarting the machine, i have been into device managment but there is no sign of the touchpad driver there. what should i do next.

[Kuroi_Kenshi]

Hi @kimemeny,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these steps:

Verify Touchpad Settings:

• Go to Settings > Devices > Touchpad and ensure the touchpad is enabled.

Check BIOS Settings:

• Restart your laptop and enter the BIOS setup (usually by pressing F10 or Esc during startup).
• Navigate to the Device Configuration and ensure the touchpad is enabled.

Update BIOS:

• Visit the HP Support Website and look for BIOS updates relevant to your specific model.
• Download and install the latest BIOS update.

Reinstall Touchpad Driver:

• Since the touchpad driver is missing in Device Manager, it might not be properly installed.
• Visit the HP ENVY x360 13-bf0000 Drivers page and download the latest touchpad driver.
• Install the driver manually.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update and ensure all updates are installed.
• Windows Update sometimes fixes driver issues.

Perform a Hard Reset:

• Turn off the laptop, unplug all external devices, and remove the battery (if removable).
• Hold the power button for 15 seconds.
• Reconnect the power and battery, and turn the laptop on.

Run HP Hardware Diagnostics:

• Restart the laptop and press F2 during startup to enter the HP PC Hardware Diagnostics.
• Run the touchpad test to check for hardware issues.

Reinstall Windows:

• As a last resort, consider resetting your PC or reinstalling Windows 11. Go to Settings > Update & Security > Recovery and choose Reset this PC.

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,