my touchpad isn't working

[nicole21724]

there is no touchpad option in my setings and my touchpad isnt working

[Raj_05]

Hi @nicole21724,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Pavilion x360 - 14 touchpad is not working and there's no touchpad option in your settings, follow these steps to troubleshoot and resolve the issue.
 

Enable the Touchpad

• Press Fn + F7 (or the relevant key with the touchpad icon) to toggle the touchpad.
• Check if the touchpad works after enabling it.

Update or Reinstall Touchpad Drivers

Check Device Manager:

• Press Windows + X and select Device Manager.
• Look for Mice and other pointing devices or Human Interface Devices.
• Check for entries like "Synaptics Touchpad" or "ELAN Touchpad."
• If you don’t see any, proceed to the next step.

Install Missing Drivers:

• Visit the HP Support Website:
  • Go to the HP Customer Support page.
  • Enter your laptop's serial number or model.
  • Download and install the latest touchpad driver for your laptop.

Update Drivers Automatically:

• Right-click the touchpad entry in Device Manager (if present).
• Select Update driver > Search automatically for drivers.

Reinstall the Driver:

• If the touchpad driver is present, right-click it and choose Uninstall device.
• Restart your computer. Windows should automatically reinstall the touchpad driver.

Enable Touchpad in BIOS

• Restart your laptop and press F10 or Esc (as indicated) to enter the BIOS/UEFI.
• Look for Touchpad Settings under Advanced or similar.
• Ensure the touchpad is enabled.
• Save changes and restart your laptop.

[Raj_05]

Check Windows Settings

1. Press Windows + I to open Settings.
2. Navigate to Devices > Touchpad:
   • If the touchpad settings are missing, this indicates a driver issue (refer to Step 2).
   • If visible, ensure the touchpad toggle is set to On.

Perform a Windows Update

• Press Windows + I, go to Update & Security, and check for updates.
• Install all available updates, including optional driver updates.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support