• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Envy dv7 notebook
Microsoft Windows 10 (64-bit)

missing driver noted as unknown device listed as ACPI\HPQ0004\2&DABA3FF&0

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@SmithDH

 

Please try

 

   http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

for HP 3D DriveGuard Software  Windows 10.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

5 REPLIES 5
HP Recommended

@SmithDH

 

Please try

 

   http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

for HP 3D DriveGuard Software  Windows 10.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Thanks, that was the problem.

Evidently Windows 10 does not have a driver for this device and this laptop was originally a windows 8 system, but had a hard drive crash, which was replaced and therefore any files from pre windows 10 do not exist.

HP Recommended

thanks buddy it's works for my unknown device driver, your post is true & correct

thank you so much buddy, god bless you and your love ones.

HP Recommended

THANK YOU DRIVER WORKED WINDOWS 8.1 ENVY dv6 Notebook

HP Recommended

thank u so much !!! It Work also for my Pavilion dv6 sg 19 with Windows 10 that is already over 9 year old. U saved me a lot of time. I was such all day for it.

 

with best regards and Greetings

from Germany

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.