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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
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Did you install a genuine HP battery with part number L08934-2C2 or was it a compatible battery?
"Compatible" batteries are known to not always operate as expected.
Does the power LED light up when you connect the original power adapter that is connected to the mains household power?
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It helps if you answer all questions asked.
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No worries!
You stated that you bought the battery from the online HP store?
When was that?
It should have come with a one year warranty.
If the time since the installation has been more than a year, you will need to source a replacement without warranty support.
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theyre both genuine batteries, but the one on the bottom is the replacement that's "faulty" and the the they sent and is in the laptop is also saying it's "faulty"
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That bottom battery is not the correct battery for your laptop.
Take a close look and notice that the voltage is not the same as the original battery.
It is also not the correct part number.
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Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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