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HP Recommended
HP Pavilion Gaming - 17-cd0033na

HP Pavilion Gaming - 17-cd0033na

 

Serial number: [Personal Information Removed]

Product number:7DV91EA

 

15 REPLIES 15
HP Recommended

Did you install a genuine HP battery with part number L08934-2C2 or was it a compatible battery?

 

"Compatible" batteries are known to not always operate as expected.

 

Does the power LED light up when you connect the original power adapter that is connected to the mains household power?



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HP Recommended

I bought it from the HP parts shop for the laptop so yeah it's genuine I hope

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It helps if you answer all questions asked.

 



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HP Recommended

apologies i couldn't give the proper answer because there was a warranty sticker on the battery was a SRO3XL genuine battery,  and i bought and aslo genuine HP SRO4XL battery it said it would work for my laptop but  keeps saying there are faulty

sro3xl po is l08934-2c2

the others are sro4xl  917678-171

HP Recommended

also the charger lights up orange when plugged in but doesn't charge I've checked the chargers and bios but nothing helps 

ive gone to hp support but that doesn't help either 

 

sorry again for the late response 

HP Recommended

No worries!

 

You stated that you bought the battery from the online HP store?

When was that?

 

It should have come with a one year warranty.

 

If the time since the installation has been more than a year, you will need to source a replacement without warranty support.



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HP Recommended

1000279731.jpg

 theyre both genuine batteries, but the one on the bottom is the replacement that's "faulty" and the the they sent and is in the laptop is also saying it's "faulty"

HP Recommended

That bottom battery is not the correct battery for your laptop.

 

Take a close look and notice that the voltage is not the same as the original battery.

 

It is also not the correct part number.

 

 

wrong part.png



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HP Recommended

When I put a new battery in it says something about cmos battery 

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