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HP Recommended
HP Notebook - 15-da2006nx
Microsoft Windows 11

Recently my laptop upgraded from HDD to SSD. Also, windows 11 installed. Initially battery was very fine, if not used once charged, charging lasts one week even in sleep mode. Recently battery is discharging very fast. Full charged and in sleep mode during night and by the morning surprisingly getting dead.  Also, HP assistant software is failing to install with error message, kindly guide me.

2 REPLIES 2
HP Recommended

Hello @Mahesh786 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3Please report back

HP Recommended

If you have had your ontebok for a few years, that is likely to be cause by the battery nearing the end of its service life.

 

Batteries are only warrantied for one year for a reason.

Battery capacity diminishes over time and use and gradually get to a point where almost none is left.

 

 

I suggest that you run the HP PC Hardware Diagnostics UEFI Utility and test the battery.

 

From an off state, press the power button and then immediately tap the F2 key.

 

In the Window that appears, select and click on Component tests.

 

In the next dialogue window click on battery test. Run the extensive test.

 

Provide the results of the battery diagnostic test in your next reply.



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