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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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Accepted Solutions
HP Recommended
I have a couple of suggestions.
1) Reset the embedded controller (EC).. From power off, hold down the Windows key + the B key and press the power button while still holding the aforementioned keys. Hold the keys down for 11 seconds.
2) reinstall the chipset drivers.
Here is the driver/software download page for your notebook
3) Use PC compressed air in a can to clean the intake/exhaust ports in your notebook.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
HP Recommended
I have a couple of suggestions.
1) Reset the embedded controller (EC).. From power off, hold down the Windows key + the B key and press the power button while still holding the aforementioned keys. Hold the keys down for 11 seconds.
2) reinstall the chipset drivers.
Here is the driver/software download page for your notebook
3) Use PC compressed air in a can to clean the intake/exhaust ports in your notebook.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
That is excellent!
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
Did your notebook happen to apply a Windows or HP driver update that you did not expect?
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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