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Yurei_boi
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HP Pavilion 15
Microsoft Windows 10 (64-bit)

my pc is HP Pavilion 15. The code I would get is called code 43 and the only way it resolves when I install the drivers from the Hp support site.The drivers there are outdated and it makes my pc perform slow. 

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HP Support Agent
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Hi @Yurei_boi

 

Welcome to the HP Support Community. 

 

Try these steps to update the computer -

 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Yurei_boi
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The information provided didn't work I've tried this already with customer support 

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HP Support Agent
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@Yurei_boi

 

Have you tried re-installing the operating system yet? If you haven't, I'd suggest you do that. Please back-up the data and try these steps -

 

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F11 once for System Recovery.

4) Choose the Keyboard Layout.

5) Click on Troubleshoot.

6) Go to Recovery Manager and click on System Recovery.

Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

Asmita
I am an HP Employee

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Fellwalker
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 very wary of the updates offered by the HP Support Assistant.  As you say, they may be out of date.  The ones offered to me on my brand new laptop were from 2 years ago. I reported it here - https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-Assistant-Offered-up...

 

It really is unacceptable that HP are providing software that recommends installing out of date drivers.

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Yurei_boi
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I've factory rest my pc and even reset my bois to see if that would work and nope and recently i got the thread in driver thing again 

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HP Support Agent
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@Yurei_boi

 

Appreciate you trying those steps. I'd suggest you contact the HP Support in your region regarding this issue. 

 

Thanks. Have a great day! 

Asmita
I am an HP Employee

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