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- Re: pavillion G6 wont boot up

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06-18-2019 02:31 PM - edited 06-18-2019 02:58 PM
my pavillionG6 wont boot up. its plugged in...I hit the power button and the led by the power cord IN on laptop lights up, the led on the wireless key lights up, the fan turns on for just a moment then stops, and the led on the caps lock blinks then after a few its acts like its shut itself down but, and I cant remember exactly which key it was I hit, but I was just dinking around when this happened and I pressed some key and then it tried to boot up again only to do the same thing as described above. is the motherboard dead???? gosh I hope not. any solutions, diagnoses, etc. will be greatly appreciated. thank you, cody
Solved! Go to Solution.
Accepted Solutions
06-24-2019 12:34 PM
@cweklund
Thank you for posting back.
I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps and the issue persists.
This sounds like hardware related issue with the computer. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
06-20-2019 03:11 PM
I suggest you attempt a power drain. You can refer to this Link: https://support.hp.com/in-en/document/c01684768
Next try booting to BIOS. Shut down the Notebook and upon restarting keep tapping on F10 till you see the System Configuration ( BIOS )
If you are unable to boot to BIOS, please contact HP Support for Service Options
Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support
Thank you 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
06-24-2019 04:20 AM
well I tried those two things and still no boot, nothing but still the leds staying on and the cap lock led blinking. so does anybody know typically what this issue is? I've also put in different memory chips and a different hard drive and no difference. thanks, cody
06-24-2019 12:34 PM
@cweklund
Thank you for posting back.
I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps and the issue persists.
This sounds like hardware related issue with the computer. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee