pen not working

[nader-1974]

hp touch screen .pen does not working any more /good battry 

[zoey7886]

@nader-1974, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000 - Touchscreen Pen Not Working! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If the pen for your HP ENVY x360 15.6 inch 2-in-1 Laptop PC (model 15-es0000) is not functioning properly, please follow the steps below to troubleshoot and resolve the issue:

1. Check Pen Battery and Connection

• Ensure that the pen is charged if it has a rechargeable battery, or replace the battery if it uses disposable ones.
• Verify that the pen is paired with your laptop through Bluetooth if it requires it.

2. Touchscreen Settings

• Verify that your touchscreen is enabled. Go to Control Panel > Hardware and Sound > Pen and Touch, and ensure that Use your finger as an input device is checked.

3. Reinstall Pen Drivers

• Access Device Manager. You can do this by right-clicking on the Start Menu and selecting Device Manager.
• Look for Human Interface Devices and find the pen driver.
• Right-click on the driver and select Uninstall.
• Restart your laptop, and Windows should automatically reinstall the driver.

4. Update or Rollback Drivers

• Check if there are any updates for the pen driver by right-clicking on it in Device Manager and selecting Update driver.
• If an update has recently been installed and the pen stopped working after this, consider rolling back the driver by selecting Properties > Driver > Roll Back Driver.

5. Windows Update

• Ensure your Windows operating system is up-to-date. Go to Settings > Update & Security > Windows Update, and click on Check for updates.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,