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‎10-19-2021 02:11 PM - last edited on ‎10-19-2021 03:27 PM by Retired

HP Recommended
Product: Hp envy x2 11-g010nr
Operating System: Microsoft Windows 8.1 (32-bit)

Hello,

My battery shows plugged in and not charging. 

Some times the keyboard stuck at certain letter and i need to deattach the screen and attach it again to stop typing this letter and so on.

Battery test shows secondary battery is not present (60).

I updated bios to f14 and nothing changed.

I opened my laptop and see that my secondary battery is normal with no swollen or any defect.

Please i want to know whether my secondary battery must be replaced or there is any electric problem since once the ac power is unplugged the keyboard works fine.

Thank you

Category:
1 REPLY 1

‎10-19-2021 04:24 PM

HP Recommended

Not sure about your keyboard problem, but I did have the same problem with a new battery not charging.  Turns out that the new battery was defective and another new battery solved the problem.  As for a battery looking normal from the outside doesn't mean it is okay on the inside.  I don't know the age of your note book, but it seems you have a very old operating system (Win 8.1, 32 bit).  Batteries have a limited life span and if your battery is an original battery, it probably needs to be replaced.  I would try replacing the battery first before trying to troubleshoot any hardware issues.

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