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10-19-2021
02:11 PM
- last edited on
10-19-2021
03:27 PM
by
RodrigoB
Hello,
My battery shows plugged in and not charging.
Some times the keyboard stuck at certain letter and i need to deattach the screen and attach it again to stop typing this letter and so on.
Battery test shows secondary battery is not present (60).
I updated bios to f14 and nothing changed.
I opened my laptop and see that my secondary battery is normal with no swollen or any defect.
Please i want to know whether my secondary battery must be replaced or there is any electric problem since once the ac power is unplugged the keyboard works fine.
Thank you
10-19-2021 04:24 PM
Not sure about your keyboard problem, but I did have the same problem with a new battery not charging. Turns out that the new battery was defective and another new battery solved the problem. As for a battery looking normal from the outside doesn't mean it is okay on the inside. I don't know the age of your note book, but it seems you have a very old operating system (Win 8.1, 32 bit). Batteries have a limited life span and if your battery is an original battery, it probably needs to be replaced. I would try replacing the battery first before trying to troubleshoot any hardware issues.
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