plugged in not charging

Maverick121 · ‎10-30-2019

my laptop is plugged in the charger

for some reason my battery stopped charging its just stuck at 35%

it says plugged in but not charging

I did a diagnosis for the battery its at 85% now so it should charge to 85% right ?

erico · ‎10-30-2019

HI @Maverick121

That 85% is likely to be 85% of the battery's current capacity, not the original design capacity.

I wrote a knowledge base article on the subject that may help you decide if you need to replace the main battery.

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/...

If you have had your notebook a few years there may be a likelihood that your battery no longer has enough service life left. Battery manufacturers only provide a warranty for their main battery products for one year.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

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