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‎01-26-2021 09:28 AM - edited ‎01-26-2021 10:01 AM

HP Recommended
Product: HP Laptop 14-cf0014dx
Operating System: Microsoft Windows 10 (64-bit)

 I purchased the HP Care Pack after my warranty expired. However, my computer still shows that the warranty has expired. 1. Am I supposed to receive something in the mail because my order confirmation shows "Shipping"?  2. How long does it take to ship? and 3. Why doesn't HP have Live support?

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-03-2021 04:23 PM

HP Recommended

I reached out to the sales team and they processed a refund for me. Thanks sales team

View solution in original post

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7 REPLIES 7

‎01-27-2021 11:32 AM - edited ‎01-27-2021 11:33 AM

HP Recommended

@marinereef

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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‎02-02-2021 03:23 PM

HP Recommended

support still has not got ahold of me...

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‎02-03-2021 04:23 PM

HP Recommended

I reached out to the sales team and they processed a refund for me. Thanks sales team

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‎03-10-2021 01:25 PM

HP Recommended

I have a related question. My 3-year Care Pack is nearing its end and I would like to purchase a new policy. Can I do this and how?

 

Happy HP Customer

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‎03-11-2021 09:12 AM

HP Recommended

@wilhelmcj

 

I recommend you contact support and they will assist you with the available service options.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎03-15-2021 01:32 PM

HP Recommended

I am having the exact same issue. Bought a care pack just before my warranty was due to expire, and over a month later the care pack still says "shipping" and that my warranty is expired.

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‎03-16-2021 11:24 AM

HP Recommended

@Henley-Taylor

 

Please refer to this Link: https://support.hp.com/us-en/document/c05084516 to raise a warranty dispute

KrazyToad
I Am An HP Employee

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