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12345678a
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Solved!

power cord

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Pavilion 6530HP Pavilion x360 - 15-dq0081nr
Microsoft Windows 10 (64-bit)

POWER CORD<Ok..probably not the right board/forum: But wife has out of the box HP pavilion . 

The cord/connection to the transformer will not stay in with out wiggling/moving/praying that it

will stay connected and show the led for orange/blue !!  Finally have it taped in and with a heavy weight

but tiny movement and it looses connection.  Cord is out of box bad??..anyone experienced this??  seems sloppy design!

Order new one..guess so ..anybody with same/similar problems..long question..sorry 

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praveenbv
HP Support Agent
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Hi @12345678a,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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12345678a
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Thanks for your interest..as mentioned.  This is a brand new out-of-the box  under warranty 'Lap Top' with a terrible design flaw with the accompanying power cord..simply asking community if this was a one of the kind problem??  Apparently it is..We are reordering a power cord.

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praveenbv
HP Support Agent
HP Support Agent
2,875 2,874 105 140
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@12345678aWelcome to the HP Support Community!

 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

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