power light blinking 5 time each interval. HP 15 CS 0003ca

[dbv893]

Hi I need help with my laptop. I have all my family memories and important files and don't want to lose them.  I bought this laptop in 2018. Two days ago I have installed new SSD to expand storage. Used USB pen drive to install Windows 10 64 bit version. completed the installation, updated the OS and restarted fine.  After restart, I have updated the critical updates to OS as recommended and it slowly died off as I was looking at it as if battery died (it was at 45% when I was working without cord connected.  after this I have connected to power cord and tried to start it after 1 hr. It wouldn't power up and the power light blinking 5 times each time with intervals of 2 seconds.  I have tried removing battery, hold power button for 30 seconds and all that. it would not start.  I don't know what to do. Can any one please help me fix this?  new laptop warranty may have expired in August including extended.  I really appreciate as I have my  babies pics etc. thank you.

[praveenbv]

Hi@dbv893,

Thanks for engaging in the HP support community! This is a wonderful location to converse with the community, get assistance and find tips!

We reviewed your post and I understand that the  Notebook is not Powering ON,

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.

F6 + Power Button

• CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

If the laptop does not power on then please continue with the below steps:

• Disconnect the charger and remove the battery out.
• Connect only the battery and check if the laptop powers on.
• Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

   Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[dbv893]

HI Praveenbv,

thank you so much for the steps. I have tried off the steps but it doesn's seems to repond for any of these.  No response to any of these steps. any other solutions/suggestion will be greatly appreciated.

kind regards,

dbv. 

[praveenbv]

Hi@dbv893,

We have done the basic troubleshooting as per the document and the notebook needs to check to get to know its hardware is faulty, not a software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.