• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-25-2021 12:33 PM

HP Recommended
Product: hp ENVY notebook 17-j140us
Operating System: Microsoft Windows 10 (64-bit)

I have an hp ENVY 17j140 us notebook when I run secondary and primary battery test it says the primary battery is not

Reconised

I was wondering where do I find the primary battery

Category:
6 REPLIES 6

‎08-25-2021 04:04 PM

HP Recommended

You mean where do you find it to buy a replacement or where is it on the machine?

Was this reply helpful? Yes No

‎08-28-2021 05:47 PM

HP Recommended

where is it in the machine because I replace the external 6 cell unit on the outside of my machine because it failed to accept any charging

Was this reply helpful? Yes No

‎08-30-2021 11:38 AM

HP Recommended

where is it in the machine to replace it

Was this reply helpful? Yes No

‎08-31-2021 05:08 AM

HP Recommended

primary battery is the large 6 cell battery. Are you getting a battery charging icon in Windows? Does the battery charge and run the laptop?

Was this reply helpful? Yes No

‎09-02-2021 02:01 PM

HP Recommended

yes but when I run the battery test it states no battery reconnized

Was this reply helpful? Yes No

‎09-03-2021 04:57 AM

HP Recommended

Then you need to replace the main battery. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.