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‎07-26-2024 10:06 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi would someone please be able to help. Something very odd has happened to my HP Pavilion Aero 13. Charging from either the usb-c or standard HP AC barrel port has always worked just fine for me until today. Now the barrel port does not charge my laptop when I plug it in nor does the little led battery light turn on. However, very oddly, if I first plug in my usb c charger and then subsequently put in my ac barrel charger and then unplug the usb c charger, the laptop charges and the led light next to the ac barrel charger port remains on. that makes me think that there's no issue with the charger itself as it still can charge, but only if plugged in with the specific above sequence. any help would be greatly appreciated!!

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14 REPLIES 14

‎07-26-2024 10:51 AM

HP Recommended

Hi @viv338 

 

Try a power reset

 

HP PCs - How to power reset your computer | HP® Support

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎07-28-2024 04:19 PM

HP Recommended

i tried that and it didnt work

after looking around on the hp forum I uninstalled the battery in the device manager. now the Ac barrel jack works but the USB c port no longer works!!

i've tried uninstalling the usb in device manager. ive tried holding down power button for 30 seconds, nothing seems to work!

please help!!

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‎07-29-2024 03:24 AM

HP Recommended

Hi I've tried a power reset with holding down  the power button for 30seconds. Hasn't worked unfortunately. Any other suggestions?

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‎07-29-2024 08:49 AM

HP Recommended

Check your model's support page for BIOS updates.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎07-29-2024 08:51 AM

HP Recommended

Have tried that as well and updated but still not working sadly. Any other suggestions?

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‎07-29-2024 08:54 AM

HP Recommended

Enter the BIOS and load the default values, when in the BIOS press the F9 key then exit and press the F10 key to save the changes,

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎07-29-2024 09:24 AM

HP Recommended

Sorry not quite sure I understand what you mean. I went onto the hp page and have downloaded the most recent bios which has been installed. How do I open it and enter values

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‎07-29-2024 09:26 AM

HP Recommended

You must enter the BIOS, at power on press the F10 key several times, then press F9 to load the defaults and then F10 to save and exit the BIOS.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎07-29-2024 09:42 AM

HP Recommended

How do I find the bios? When I download from the hp site it just gives me the update, not actual details

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