Create an account on the HP Community to personalize your profile and ask a question
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
11-29-2022 04:37 PM
Product: OMEN by HP 15-dh0000nx
I have replaced my m.2 256 to 1 tb m.2. I can't install windows in the new one. I downloaded the Media Creation Tool from the Microsoft website then I inserted the USB stick into the USB port. I started installing windows and everything went well till it is time to restart the laptop. After restarting it starts installing windows from the beginning and keeps looping again and again. I tried to change the setting in the BIOS with no benefits. I have hired an expert but he couldn't solve this problem.
4 REPLIES 4
11-30-2022 07:00 AM
You're very welcome.
Sorry, that didn't work.
Have you checked to see if your PC is supported by the HP cloud recovery tool?
Your notebook may be supported by the HP cloud recovery tool which you can use on another PC running W7 64 bit or newer, and a 32 GB USB flash drive that will create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.
Here is an info link for how to use the utility:
If you use another PC, after you install the tool, you will need to enter your PC's product number in the tool's search window to create the recovery media. Your notebook's product number is: 7DW16EA# (and you have to enter the 3 characters you see after the pound sign).
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community