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‎04-29-2020 12:51 AM

HP Recommended
Product: HP Laptop - 15-ef0023dx
Operating System: Microsoft Windows 10 (64-bit)

I recently ( April 2020 ) purchased a $600 HP Laptop from Bestbuy. So far about 80% of the laptop is alright. While the current situation ( Social Distancing CoVid19 ) means we need to video chat more I am shocked to see the performance of this "HIGH DEFINITION" TrueVision Camera. I checked the current drivers and it looks like they have a date signature from 2006 ... 2006!!!! How does HP expect a piece of hardware in 2020 to preform if the drivers are 14+ years old!!!??

 

Is there anything I can do to unlock the "HD TRUEVISION" potential or is this camera just a piece of junk? Thank you for any help that you might be able to throw my way.

Why did I buy another HP
1 REPLY 1

‎05-05-2020 02:55 PM

HP Recommended

@Z2yzx I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee


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