"HP PC HARDWARE DIAGNOSTICS"

[lynsietipsy]

Hello! Upon start up these words appear on my screen "HP PC HARDWARE DIAGNOSTICS UEFI". I can still exit from the screen and use my laptop normally. However, it still bothers me seeing the words thevery time that I turn on the laptop. 

Hp Laptop Model 14-ck0105tu

Device Name: LAPTOP-TK7S8156

Device Id: 1803006F-B508-4918-848E-664F5588F208

Product Id: 00327-44033-94346-AAOEM

[sandytechy20]

@lynsietipsy

Welcome to the HP support community.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Could you also send a screenshot of the screen for a better understanding?

[lynsietipsy]

Hp Laptop Model 14-ck0105tu

Device Name: LAPTOP-TK7S8156

Device Id: 1803006F-B508-4918-848E-664F5588F208

Product Id: 00327-44033-94346-AAOEM

[lynsietipsy]

 

Updating Media

Hello! Upon start up these words appear on my screen "HP PC HARDWARE DIAGNOSTICS UEFI". I can still exit from the screen and use my laptop normally. However, it still bothers me seeing the words every time that I turn on the laptop. 

Hp Laptop Model 14-ck0105tu

Device Name: LAPTOP-TK7S8156

Device Id: 1803006F-B508-4918-848E-664F5588F208

Product Id: 00327-44033-94346-AAOEM

[sandytechy20 · Accepted solution]

@lynsietipsy

You can access safe mode from normal mode by selecting the keyboard shortcut Win+R,, type msconfig and press the ENTER key. Click the General tab and check the box before Normal Startup, click on Apply and OK and restart your computer.

If normal is selected, change to selective startup and select two options under it, and apply ok.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[lynsietipsy]

Hi Sandy! Thank you for the solution. 

Actually, my laptop, I don't know what happened, but it didn't appear again. Anyways, I'll still accept your reply as a solution. 

[lynsietipsy]

Hi Sandy! Good Day!

I want to ask  your help for another problem.

My laptop, few minutes after I turned it on brightness bar randomly pops up on my screen. And it pop up again, every 5-10 seconds  or 1 minute. There are also instances that when I set it to a higher or brighter screen, it appears again and adjust itself on the lowest setting.  And it is actually such a bother, I tried updating the display adapters but it didn't work. I hope you can help me with this. Thank You!

Hp Laptop Model 14-ck0105tu

Device Name: LAPTOP-TK7S8156

Device Id: 1803006F-B508-4918-848E-664F5588F208

Product Id: 00327-44033-94346-AAOEM

[sandytechy20]

@lynsietipsy

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[lynsietipsy]

The solution didn't work!

[sandytechy20]

@lynsietipsy

please use the below steps to reinstall the graphics card drivers from the device manager:

Step 1: Use Windows + X and select device manager.

Step 2: look for display adapters, and right click on the available display adapters, then select uninstall, when done, restart the computer.

Step 3: Update the graphics driver for your specific computer model.

For more information on updating drivers, please see HP support document Downloading or Updating Software and Drivers for HP Computers .

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS - Skip to Step 5: Adjust visual effects in Windows

(By the end of this article all the issues should be resolved)

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.