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Posts: 1
Member Since: ‎07-24-2016
Message 1 of 2 (1,140 Views)

"Intel(R) Dual Band Wireless-AC 7265 adapter or hardware-related problems"

Product Name: HP ENVY x360
Operating System: Microsoft Windows 10 (64-bit)

My laptop will no longer connect to the internet. It can't even locate available WIFI. After troubleshooting the following problems were found:


"The Intel(R) Dual Band Wireless-AC 7265 adapter  is experiencing driver- or hardware-related problems"

"A network cable is not properly plugged in or may be broken"   


As for the 2nd problem, all of our other devices are connecting just fine to the internet so it has to be the first problem. I have 46 days left in my warranty. Where the heck do I even take my laptop to get looked at? Can I do anything to resolve the problem at home? HELP please!

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Member Since: ‎11-12-2008
Message 2 of 2 (1,116 Views)

Re: "Intel(R) Dual Band Wireless-AC 7265 adapter or hardware-related problems"

It definitely appears to be a hardware issue with the wireless card. HP will fix it under warranty.


HP has pretty much gone to an internet based service system so just fill in your serial number and submit. 


If you want to try to fix it yourself by replacing the wireless card let us know. We can find you the part and provide instructions and moral support but many people are rightly hesitant to start disassembling their laptops. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation