-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: "Plugged in, not Charging" message When battery reaches ...

Create an account on the HP Community to personalize your profile and ask a question
08-25-2020 09:59 AM - edited 08-25-2020 10:53 AM
Recently
I've been getting a "plugged in, not charging" message on my Pavilion 15 whenever the battery reaches 84%. It doesn't go beyond 84%. I've tried the Hard reset, updated my BIOS, uninstall, reinstall and updated the Microsoft ACPI-compliant Control Method Battery driver, done Battery Calibration etc but to no avail. 84% is the highest my battery can charge at this point and it's really not nice. This laptop isn't even upto a year old and I'm having such issues.
08-28-2020 05:19 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please run a Battery Test from F2 Diagnostic to confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery
Let me know how it goes 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
08-29-2020 12:23 PM
If the issue persists please contact HP Support in your region for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
KrazyToad
I Am An HP Employee