"Plugged in, not Charging" message When battery reaches 84%.

[Perkins2]

Recently

I've been getting a "plugged in, not charging" message on my Pavilion 15 whenever the battery reaches 84%. It doesn't go beyond 84%. I've tried the Hard reset, updated my BIOS, uninstall, reinstall and updated the Microsoft ACPI-compliant Control Method Battery driver, done Battery Calibration etc but to no avail. 84% is the highest my battery can charge at this point and it's really not nice. This laptop isn't even upto a year old and I'm having such issues.

[KrazyToad]

@Perkins2

Welcome to HP Community

I have gone through your Post and would like to help

Please run a Battery Test from F2 Diagnostic to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Let me know how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Perkins2]

It passed the test. No fault was detected!

[KrazyToad]

@Perkins2

Thanks for keeping me posted

Please create a New User Account and let me know if you face the same battery charging issues in the New User Account

[Perkins2]

I've tried it. Still didn't solve the issue. 

[KrazyToad]

@Perkins2

If the issue persists please contact HP Support in your region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you