• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-20-2020 01:44 PM

HP Recommended
Product: Hp 15-ec1019nt
Operating System: Microsoft Windows 10 (64-bit)

Hello dear HP support community, I had 3200mhz 2x4GB ram. I uninstalled them and installed 2x8GB 3200mhz ram instead. But problems have occurred, for example bios says 3000mhz and shows 2666mhz in tests. Can you help me please? I wish you a good day

 

 

 

Adsız.pngWhatsApp Image 2020-12-19 at 14.55.18 (1).jpegWhatsApp Image 2020-12-19 at 14.55.18.jpeg

2 REPLIES 2

‎12-21-2020 11:44 AM

HP Recommended

Was the 3200Mhz RAM installed previously working at 3200Mhz? Did it come with 3200Mhz RAM?

 

Thanks,

alexstore06

Was this reply helpful? Yes No

‎12-21-2020 11:58 AM

HP Recommended

yes it used to write 3200 mhz previously. I removed it to increase the amount of memory, installed 3200mhz new ram but now it says 3000.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.