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‎03-18-2021 07:59 AM

HP Recommended
Product: HP ENVY x360
Operating System: Microsoft Windows 10 (64-bit)

my laptop show that i can use only 5,88 gb of RAM (installed 8 gd). i don't understand why. i tried some methods of resolving this issue, but no one worked. i tried open the BIOS, but there is no needed options connected with RAM at all. msconfig and a command line didn't help too. there is no integrated graphics processor. motherboard is hp 85de, processor is amd ryzen 5 3500u, and i don't think that problem is here. 

what i suppose to do to unlock all of the RAM on my laptop? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-18-2021 08:56 AM

HP Recommended

Unfortunately, you cannot use all of the installed memory. The operating takes a chunk of it to use as overhead.

 

This is a very old question and there are many technical explanations for it, but overhead is, as you will discover, the most appropriate. All of us had this question at the beginning of our quest to understand operating systems and hardware.

 

If you want to have more memory available, you will need to install two compatible 8 GB memory modules.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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2 REPLIES 2

‎03-18-2021 08:56 AM

HP Recommended

Unfortunately, you cannot use all of the installed memory. The operating takes a chunk of it to use as overhead.

 

This is a very old question and there are many technical explanations for it, but overhead is, as you will discover, the most appropriate. All of us had this question at the beginning of our quest to understand operating systems and hardware.

 

If you want to have more memory available, you will need to install two compatible 8 GB memory modules.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎03-18-2021 09:23 AM

HP Recommended

Hi, @shirokuroshi 

 

Actually, there is a specific reason why your notebook's model series has that problem.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to notebook and desktop PC's with AMD Ryzen 3xxx processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

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