• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-25-2018 03:56 AM

HP Recommended
Product: Envy 17BW0008ca
Operating System: Microsoft Windows 10 (64-bit)

My computer has one 8gb and one 4 gb ram - how much can I upgrade

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-25-2018 11:49 AM

HP Recommended

Hi,

Your PC will support max 32GB of DDR4 2400Mhz RAM (2x16GB) even if service manual mentions 16GB.

You can buy from your preferred brand such as Crucial, Corsair...

On page 30 of service manual you can see the steps to upgrade RAM

http://h10032.www1.hp.com/ctg/Manual/c06001790

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-25-2018 07:04 AM

HP Recommended

16 gb is the maximum amount.

 

You can use google search yourself: https://support.hp.com/lt-en/document/c01910207

Was this reply helpful? Yes No

‎12-25-2018 11:49 AM

HP Recommended

Hi,

Your PC will support max 32GB of DDR4 2400Mhz RAM (2x16GB) even if service manual mentions 16GB.

You can buy from your preferred brand such as Crucial, Corsair...

On page 30 of service manual you can see the steps to upgrade RAM

http://h10032.www1.hp.com/ctg/Manual/c06001790

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.