razer naga 2014 mouse cursor not moving but all other buttons work with hp laptop 14

[Makavien]

I have installed new drivers for everything turned off the touchpad and turned off the windows controlling the usb hubs and the same problem occurs with a wireless mouse only the cursor will not move.

[Riddle_Decipher]

@Makavien I'll need to know which product that is, to be precise the complete model name:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

Hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

Click Extensive Test.

Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Makavien]

HP Notebook - 14-dk0028wm
My notebook
Product number

7MP80UA#ABA

There is no error and the mouse works fine in those menus. Seems like a windows conflict.

[Riddle_Decipher]

@Makavien I recommend you try the below steps:

Boot into Setup (Bios) go to Peripherals. Look for Legacy USB or USB Keyboard and Mouse. If this is disabled, Enable it. Save and Exit.

Once done it should work fine, as it seems to be a windows issue, considering the hardware tests have passed, I also suggest you create a new user account and check if that works fine,

Keep me posted.