• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-04-2019 06:02 PM

HP Recommended
Product: 14-bw099tu
Operating System: Microsoft Windows 10 (64-bit)

Greetings to masters in this field, and who have more knowledge about this notebook.

in this notebook series why only the heatsink with a size of 1mm? whereas on the mainboard embedded socket which I think can be used for cooling fan, it says 4pin. is it from the factory only heatsink with that size or am I in a shop? and what I want to ask is whether this notebook series can use a cooling fan and also a conventional heatsink like a laptop in general?

 

I expect answers from experienced masters who see my type.

 

Greetings,

SYAIFUL ABDUL AZIZ

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-04-2019 06:18 PM

HP Recommended

@AzizSyaiful 

 

Your machine has AMD Dual-Core E2-9000e which is a low-entry CPU (at the bottom end). This CPU generate 6Watts. Many HP machines with 6W CPU's (AMD or Intel) normally won't have fan, they are fan less machines.

 

Please use the following manual (page 49) to get part # for fan if you wish

 

    http://h10032.www1.hp.com/ctg/Manual/c05485590.pdf

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-04-2019 06:18 PM

HP Recommended

@AzizSyaiful 

 

Your machine has AMD Dual-Core E2-9000e which is a low-entry CPU (at the bottom end). This CPU generate 6Watts. Many HP machines with 6W CPU's (AMD or Intel) normally won't have fan, they are fan less machines.

 

Please use the following manual (page 49) to get part # for fan if you wish

 

    http://h10032.www1.hp.com/ctg/Manual/c05485590.pdf

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No

‎10-04-2019 06:35 PM

HP Recommended

ooo ... so that's how it is, master. what makes me curious is the empty socket that is embedded on the mainboard, and I expect it could be for a cooling fan.

Thank you, Master, for your time and information.

 

my best regards SYAIFUL ABDUL AZIZ

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.