replace battery

[AndrewST1]

I recently had a problem with my HP Victus 15-fb3093dx. One day, I let the battery drain down to 31–32% and turned it off because I couldn’t find my charger—which I found two days later. When I plugged it in to charge, the LED showed “Charging,” and I turned it on without any issues, but I immediately noticed that the battery level wasn’t going up from 31% When I unplugged the cable, thinking it might be connected incorrectly or something similar, it turned off. It only works when the cable is plugged in, but the LED still shows “Charging.” The official diagnosis is “Replace (45),” and the fault ID is: QAHKS4-D1TD5M-9246MF-C72303

HP Support Assistant tells me to replace the battery.

[NonSequitur777]

@AndrewST1,

Welcome to our HP Community forum!

Your Failure ID code QAHKS4-D1TD5M-9246MF-C72303 means this: HP Customer Support - Service Center:  "HP Battery Check has identified a critical failure in your system that requires repair. IMPORTANT: The test found a problem with the battery and it may need to be replaced."

Your HP Victus 15-fb3093dx (Product No. BM4X8UA) uses the 70 Wh, 4-cell Li-ion polymer battery (WK04XL). The HP spare part number is M39179-005.  You can buy a quality WK04XL battery online, such as this Amazon purchase example: Amazon.com: 70.07Wh WK04XL M39179-005 Laptop Battery Replacement for HP OMEN 16-b 16-c HP Victus 16-....

Kind Regards,

NonSequitur777