replace laptop battery

[Preshydhar]

Hello team,

Would like to know the procedure to procure a battery and request a service engineer to replace the battery. Laptop model is 15s-du1xxx.

[Dragon-Fur]

@Preshydhar 

Welcome to the HP Community --

Open your Product Home Website

HP Notebook - 15s-du1034tu  

Enter your serial number in the box to check the Warranty status.

Reminder:  Do not post serial number in the Community.

If the battery has failed within the Warranty period,

Submit a case request to HP Support.

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders - READ

Case submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – those numbers no longer used by HP since the move to “online” case submissions – might have been taken over by thieves.

Do not be a victim.

Stay vigilant.

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What else?

If the computer is not in-Warranty,

Purchase and replace the battery yourself or take the computer to a local repair shop to have the battery replaced.

Open the Maintenance and Service Guide

Part Number and Replacement procedure on Page 32

Description                                           Spare part number
3-cell, 41 Whr, Li-ion battery                   L11119-855

Reminders

HP is not a battery reseller. 

HP carries replacement batteries for limited types of computers.

What?

If  HP Parts Store does not sell the battery --

Use the part number – Find and purchase a compatible battery from a merchant in your region.

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

HP Notebook - 15s-du1034tu  

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