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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
Unfortunately, Spectre x360 convertible 13-ae0xx is a generic identification for the model series your laptop belongs to.
You need the specific replacement screen so you will have to try to provide the specific product name and product number.
It could be either of the two below this line, according to the specifications document for the laptop model series
39.6 cm (15.6 in) diagonal, HD, WLED, BrightView, SVA, eDP, touchscreen, narrow bezel, 250 nits, 45% NTSC (1366 x 768)
39.6 cm (15.6 in) diagonal, FHD, WLED, BrightView, UWVA, eDP, touchscreen, narrow bezel, 250 nits, 45% NTSC (1920 x 1080)
You can try using the HP PartSurfer. Use the serial number for a search. That usually works.
See the bottom of your laptop for the specific identifying information and post it here.
Here is the Maintenance & Service guide (for parts reference) See chapter 3, page 17)
https://h10032.www1.hp.com/ctg/Manual/c05811755.pdf
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HP Recommended
HP Recommended
Do you still have access to the order or the box from when you ordered your laptop?
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
I think I now have the details.
Product Number : 2VV46AV
Description : HP Spectre x360 - 13t-ae000 CTO
HP Recommended
"I was able to get the serial number, product number, and description from the PartSurfer"
The HP PartSurfer does not provide the serial number.
It is your responsibility to provide it to the PartSurfer.
"I think I now have the details.
Product Number : 2VV46AV
Description : HP Spectre x360 - 13t-ae000 CTO"
Not even close.
How do you believe that providing me with another generic product name and product number helps when I have already asked you for more specific information ?
We are nearing the point where I will suggest that you take your laptop to a shop.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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