return request

[rh125]

ive put in a return request this Thursday gone and no one has gotten back to me yet , what do i do ? as by this monday i would have had the device for 2 weeks since putting the order in (not since delivery) , will i still be able to return for a refund ?

[Max3Aj]

@rh125, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's serial number and case ID with us via private message? 

Need help finding your serial number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 
 

Now, let's dive into the issue! Could you please elaborate on what's happening with your PC? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Max3Aj

[rh125]

can you send me a private message so i can respond to you please