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‎09-05-2024 03:23 AM

HP Recommended
Product: HP ENVY 13-ay1000 x360 Convertible PC (3T486AV)
Operating System: Microsoft Windows 11

I bought this HP Envy x360 in April 2022 and using it since then until few days back its right hinge popped out and broke my screen. i do not know what to do now, got the quotation from HP which is the price for a new laptop. Help me understand how is this my fault when this is all structural problem of this system and also i came to know about the issue is not only with my laptop but this HP envy series is having the same issue. Why HP is not accepting this as their fault and resolve the customers issue. Any help from HP would be greatly appreciated. Thanks!

 

Category:
1 REPLY 1

‎09-07-2024 11:05 AM

HP Recommended

Hi @Nirbhay9436,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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