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‎03-02-2019 02:33 PM

HP Recommended
Product: envy spectre
Operating System: Microsoft Windows 10 (64-bit)

i got envy spectre moldel 14-3010 NR , the battery get hot almost explosive, the back cover blowing out , i doesen't know it's normally or safety issue , someone got the same problem please let the HP company known about it's ?!  technical or customer support please let me know ASAP to find the best solution !?    

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-02-2019 03:50 PM

HP Recommended

@TuanNguyen74

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.

View solution in original post

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2 REPLIES 2

‎03-02-2019 03:50 PM

HP Recommended

@TuanNguyen74

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
Was this reply helpful? Yes No

‎03-02-2019 05:59 PM

HP Recommended

i didn't get the case number !? could i give you the product numer and serial number ?

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