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‎02-01-2023 09:52 AM

HP Recommended
Product: HP ENVY Laptop 13-ba1000 (1F4D5AV)

HI HP Support Community Team and Experts:
I bought HP ENVY Laptop 13-ba1000 (1F4D5AV) on 20 Nov 2021  and it was working fine.
Recently I have observed a visible crack on left hinge when close the lid. I started looking in this community and found it's a design fault and a good large number of customer reported this issue.


I need help to fix this issue as my warranty is expired. Please suggest how to get support from HP as I am ensuring this laptop had never been through any rogue usages, free fall or drag race.

Siva

Category:
1 REPLY 1

‎02-02-2023 04:47 AM

HP Recommended

@Siva0207 

 

Welcome to the HP support community.

 

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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