• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-04-2022 09:45 PM

HP Recommended
Product: HP Notebook - 15-ba055nl
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

I start my notebook and the hp control program tell me that I have a problem with the storage. I run the short dst test and shows me this failure code: 0LNG04-8M5B20-XD7X7A-60SS03. I tryed a w10 recovery but it takes too long. What happened and what can i do? I have to buy another hdd and change the one on my notebook?

Sorry for my english

Thanks, blckdrgn .

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-04-2022 10:05 PM

HP Recommended

@blckdrgn 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use

 

         https://support.hp.com/us-en/document/c06162205

 

to rebuild your machine.

 

Rgards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎03-04-2022 10:05 PM

HP Recommended

@blckdrgn 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use

 

         https://support.hp.com/us-en/document/c06162205

 

to rebuild your machine.

 

Rgards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




2 people found this reply helpful
Was this reply helpful? Yes No

‎03-08-2022 02:29 AM

HP Recommended

Hi Banhein,

thanks for you're answer. No, the product is no longer under warranty.

 

Just to be clear, if I change the hard disk, I do the procedure you pointed out to me and it reinstalls windows 10 on the new drive, is that correct?

 

Thank you, blckdrgn.

 

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.